Recently, there have been quite a few interviews with traditional companies discussion social media. As an avid user of social media, for both personal and professional reasons, I am excited that stodgy companies are experimenting with social media… keyword here is experimenting.
It seems that with every interview, marketing execs at these companies feel they have figured out the formula. There’s a formula? Why didn’t someone tell me so I could have a winning game plan in my social media efforts? Could have saved me a bunch of time and energy!
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The problem is, there is no formula: what works for a Fortune 500 company may not work for a bustling start up. More importantly, what works for one Fortune 500 company may not work for another Fortune 500 company. Above and beyond that, what works for one company in an industry might not work for another company within that same industry.
At SXSW this year, JCPenney discussed their “Doghouse” viral campaign. Using Twitter, YouTube, and a dedicated campaign site primarily, JCPenney targeted men and women for jewelry sales, focusing on men who “misbehave” and the women who then send them to the doghouse. The campaign was a huge success: less cost and more buzz than their traditional marketing. Would that style of campaign also work for other retailers? Nordstrom, perhaps? Even Wal-Mart? Probably not. It may not even work again for JCPenney if they repeat the same formula.
Social media marketing is still new, which makes it exciting and experimental. 5 years from now, it may still be experimental because rather than broadcasting to customers, you are connecting and communicating with customers, and rather than reaching a broad demographic, you can reach niches, tailoring your message to address diverse customer groups. No one person is alike; no one social media campaign is alike.
So let people interview Fortune 500 companies and their social media “experts,” but take everything they say with a grain of salt. Whatever buzzwords you use for it, social media marketing, viral marketing, grassroots online marketing, interactive marketing, etc., know that the field is still ever changing and experimental. There’s no set formula for success; so get out there, have fun, and experiment!